Shipping Policy
At Kamien, each piece of art is designed in Nanaimo, BC. We currently use the drop-shipping model to fulfill orders. We send our designs over to Tapstitch–they handle and supply all the shipping, apparel, and printing of each piece. We use this model in order to keep our waste and item count low and it helps us avoid sitting on any unnecessary large amounts of stock.
Below you will find more about what drop-shipping is and Tapstitch’s shipping policy.
How does dropshipping work?
In short, dropshipping means we can sell our products without the need to worry about inventory or packing and shipping, Tapstitch takes care of that for us. Their print-on-demand model allows us to offer a wide range of designs and we only produce what we sell.
Here's how it works:
On-Demand Production: The moment a customer places an order, Tapstitch treats it as a custom project. They pull the blank garment and apply the design using non-toxic and high-quality printing techniques. More on that here.
Quality-Focused Fulfillment: Every order is printed, cured, and inspected for quality before being folded and packed. This ensures that every piece of apparel meets our brand standards before it leaves their facility.
Distribution: Once the order is created, they ship it directly to you using secure, compliant shipping channels.
Shipping info provided from Tapstitch’s Website:
How long is your lead time?
For print-on-demand orders, the production takes 1-6 working days, depending on the quantity.
For non-print-on-demand items like T-shirts, sweatshirts, shirts of a single color with simple design, it takes 7 working days for sampling, 7-15 days for bulk production.
For non-print-on-demand items like coats, suits, wool knitted items, dresses, jeans, bottoms, it takes 7 working days for sampling and 15 working days for bulk production -- a little longer due to the more sophisticated techniques involved.
Do you ship worldwide?
Yes, we ship internationally. However, there are some countries or regions that have blocked or made strict restrictions on international shipping. So please make sure that international shipping is possible in your destination country before placing orders.
What kind of shipment will you use for my order?
To make sure you receive the package on time and intact, we primarily choose air freight, especially for bulk orders. If you prefer other shipping methods, or you have special requirements, please let us know, we would love to find out the best solution for you.
How long it takes for international shipping?
It takes 5-15 working days for shipping and delivery. Please note that this estimation excludes local holidays. And given certain unavoidable causes (e.g., customs clearance), or misinformation (e.g., incorrect address or contact information), there may be a delay. In any case, we will give you a tracking number of your order to make sure that you can monitor the movement of your package. You can also contact our customer service (support@tapstitch.com) so we can also help from our side.
How can I track my order?
Our team will track the logistics and send you weekly updates.
What if I haven't received my package after 20 days?
Any of the following circumstances might lead to delivery failures:
You have missed the calls from the courier multiple times.
The contact number you left is wrong or invalid.
The shipping address you left is wrong or invalid.
If the delivery failed due to any of the causes above, please contact us as soon as possible with the correct contact number/address and the time available for re-delivery.Government curfew executed in response to a particular social emergency.
A delay might also occur due to certain causes beyond our control:
The flight is canceled.
The custom service office is on holiday.
The local customs staff, shipping or logistics companies are going on strike or stop working.
What if my package is lost or damaged?
If you find the package is damaged, please contact our customer service within 7 days after acknowledging the receipt. If the freight company lost track of your package, we will arrange re-shipping as soon as possible.
Any questions you may have about the shipping policy please get in touch with us at hello@kamienclothing.com